At DevsTrend we strive to make our customers satisfied with our products. If you’re having trouble with premium DevsTrend product including our Marketplace item or magazine service or believe it is defective, and/or you’re feeling frustrated, then please submit a forum post to report your defective product and our team will assist you as soon as possible. For damaged extenstion or template, we will request from you a link and/or a screenshot of the issue to be sent to our support service.
No returns / refunds will be offered for digital products except if the product you’ve purchased is:
- completely non-functional
- and you’ve posted a support post on forum but you didn’t get any respond in 48h (business days only),
- and/or product main description was fully misleading.
We also reserve the right to refuse a refund in following situations:
- you have changed your mind about an item/subscription,
- you bought an item by mistake and the product(s) was sent/already downloaded by you,
- product was bought by your employee or inmate from your PayPal account which he/she had legal access,
- you refused provide to our support staff access to your web-site to investigate our product you are having issue with,
- it has expired more than a 7 days after purchase and you even didn’t add at least one post on DevsTrend forum with a real issue.
DevsTrend offer a full or partial refund within 7 business days starting from the moment when the member makes the payment. In this case DevsTrend has the right to ask questions for the refund and also we have the right to NOT offer the refund if we see reasonable.
Please also note that:
- You may cancel your account at any time, however, there are no refunds for cancellation.
- If you will get a refund (from PayPal) you cannot use downloaded premium products any more.
- In case of any article or product review service we will delete the related articles under the purchase.
- If the product after update is still damaged, we may offset the amount of your refund by the diminished value of the product.
- Refunds can take up to 14 days to reflect in your account.
The above notice, also, applies to the license all of our Sign Up Plans. Please Contact Us if you need further information.